Terms and conditions

Conditions of Sale of riconshop.com

Effective July 1, 2020

1. Scope and conclusion of the contract

1.1 These General Conditions of Sale govern the offer and sale through the Site of products and/or services specifically indicated on the Site as "sold and shipped" by RICON. ("Products").

1.2 The sale of Products through the Site constitutes a distance contract governed by Chapter I, Title III (articles 45 et seq.) of Legislative Decree 6 September 2005, n. 206 ("Consumer Code") and by Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.

1.3 These Conditions of Sale apply to all sales of Products made by RICON through the Site (''Conditions of Sale'' or ''CGV'') and do not apply to the sale of products and/or services on the Site by part of Third Party Sellers. They can be modified at any time. Any changes will be in force from the moment of their publication on the Site in the ''Terms and conditions'' section, present in the footer of each page of the Site. Users are therefore invited to access the Site regularly and to consult, before making any purchase, the most updated version of the Conditions of Sale.

1.4 The applicable Conditions of Sale are those in force on the date of transmission of the purchase order for a Product.

1.5 Before proceeding with the purchase of Products via the Site, the user is required to carefully read these General Conditions of Sale, which RICON makes available to him in the "Conditions of Sale" section of the Site and of which he is permitted to storage and reproduction, as well as all other information that RICON provides on the Site both before and during the purchase procedure.

1.6 These Conditions of Sale do not regulate the sale of products by parties other than RICON who are present on the Site via links, banners or other hyperlinks. Before carrying out commercial transactions with these entities it is necessary to check their conditions of sale. RICON is not responsible for the provision of services and/or the sale of products by such entities. RICON does not carry out any control and/or monitoring on the websites that can be consulted via these links. RICON is therefore not responsible for the contents of such sites nor for any errors and/or omissions and/or violations of the law on their part.

1.7 These Conditions of Sale do not regulate the sale of products and/or services on the Site by Third Party Sellers. Before carrying out commercial transactions with these subjects it is necessary to check their conditions of sale made available in the seller's profile which can be accessed by clicking on the name of the seller on the Product Page and at each stage of the purchase process. RICON , as a mere supplier and technical manager of the platform, is not part of the sales contract between the user and the Third Party Seller. RICON is therefore not responsible for the provision of services and/or the sale of products by Third Party Sellers.

2. Purchases on the Site

2.1 The purchase of Products via the Site can only take place after registering on the Site in the manner set out in the art. 3 which follows and is permitted both to users who have the status of consumers and to users who do not have this status. The purchase is permitted for natural persons only on the condition that they are at least 18 years of age.

2.2 Pursuant to art. 3, I paragraph, letter. a) of the Consumer Code, please note that a consumer is the natural person who acts for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.

2.3 In the case of orders, from anyone, which are anomalous in relation to the quantity of products purchased or the frequency of purchases made, RICON reserves the right to take all actions necessary to put an end to the irregularities, including the suspension of access to the Site, the cancellation of registration on the Site or the non-acceptance or cancellation of irregular orders.

2.4 Finally, RICON reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these GCS and/or the conditions and/or terms of the purchase contract with RICON ; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (iv) by users who have provided false, incomplete or otherwise inaccurate identification data or who have not promptly sent RICON the documents requested by the same as part of the procedure referred to in the articles. 9.1.3 and 9.1.4 below or who have sent you invalid documents.

3. Registration on the Site

3.1 Registration on the Site is free. To register on the Site, the user must complete the appropriate form, entering name, surname, e-mail address and a password and click on the ''Continue'' button. If registration occurs during the purchase process, you will also be asked to enter your address, telephone number and tax code.

Registration on the Site allows the user to carry out, among others, the following activities through a reserved and personal area:

• follow shipment tracking and order status;

• consult your order history;

• access after-sales assistance services;

• manage your personal data and modify them at any time;

• add or modify the saved credit card(s) or delete the storage of the same(s);

• take advantage of the dedicated services that can be activated from time to time by RICON .

3.3 The registration credentials (email address and password) must be used exclusively by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no third party has access to them and to immediately inform RICON by contacting it at the numbers referred to in the art. 15 below, in the event that you suspect or become aware of improper use or improper disclosure of the same. Each user is allowed to register on the Site only once. The same user is prohibited from making multiple registrations. In the event that RICON should detect that the same user has made multiple registrations on the Site, RICON reserves the right to proceed, immediately and without the need for notice, to block the relevant RICON account.

3.4 The user guarantees that the personal information provided during the registration procedure on the Site is complete and truthful and undertakes to keep RICON harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by the user of the rules on registration on the Site or on the preservation of registration credentials.

4. Information aimed at the conclusion of the contract

4.1 In compliance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, RICON informs the user that:

1. to conclude the purchase contract for one or more Products on the Site, the user must complete an order form in electronic format and send it to RICON , electronically, following the instructions that appear from time to time on the Site;

2. the contract is concluded when the order form reaches the RICON server;

3. before proceeding with the transmission of the order form, the user will be able to identify and correct any data entry errors by following the instructions on the Site in the various stages of the purchase;

4. the order form will be archived in the RICON database for the time necessary for its execution and, in any case, within the terms of the law. The user will be able to access the order form and/or the data relating to it through their personal account.

4.2 The language available to users for the conclusion of the contract is Italian. Customer Service is able to communicate with users in the same language.

5. Availability of Products

5.1 The Products that can be purchased from RICON through the Site are the items present in the electronic catalog published on the Site at the time the order is placed and specifically indicated as "sold and shipped by RICON ". The Products may belong to various product categories (such as, but not limited to, household appliances, technological products, leisure and sports products, wellness and health products, books, films and DVDs).

5.2 Each Product is accompanied by an information page which illustrates its main characteristics (''Product Page''). The Products may be “available” (“Available Products”) or “orderable within 24 hours with availability checked” (“Orderable Products”). On the Product Page it is indicated whether the product is "available" or "can be ordered within 24 hours with availability check".

For each product it is therefore indicated whether it is:

– “available”: this means that the product is available to RICON and, therefore, ready for shipment, except in cases where, due to exceptional and unforeseeable events, the product, at the time of collection from the warehouse, is unsellable because it is missing or damaged when picked up from the warehouse and therefore cannot be shipped and there are no other identical products that can be delivered.

By completing the purchase process, the customer then immediately proceeds to purchase the product, according to the methods indicated on the Site.

– “orderable within 24 hours with availability check”: this means that the product is not available to RICON but can be ordered by RICON to its suppliers in one working day, in order to check its availability

By completing the purchase process, the user instructs RICON to order the product from its suppliers in order to verify its availability and authorizes it: (i) in the event of a positive outcome of the availability check, to proceed with the purchase of the product, authorizing it for this reason, even in the case of payment by credit card, to carry out, at the time of transmitting the order, the Payment Authorization referred to in the art. 9.1.1. following; (ii) in the event of a negative outcome of the availability check, to cancel the order.

The availability check will take place within a maximum of 7 (seven) working days from receipt of the order.

In the case of an order concerning an Available Product”, RICON will send the user an email confirming receipt of the order containing the identification number assigned to the order.

In the case of an order relating to an Orderable Product, in the 7 (seven) working days following receipt of the order, RICON , in the event of a negative outcome of the availability check, will send the user a second e-mail, communicating the negative outcome. This communication will be followed by the cancellation of the Payment Authorization, pursuant to art. 9.1.1 below, or, if applicable, the full refund of any price already paid by the customer at the time of the order, depending on the payment method used by the customer. RICON reports that the visibility times of the refund and/or release do not depend on RICON , which, having given the refund/release order, cannot therefore be considered in default or responsible for delays in refunds/releases attributable to the institution of credit or Paypal.

If the Product availability check is successful, the customer will receive an email confirming shipment of the Product. RICON will then proceed with the shipment of the Product and, in the case of payment by credit card, with the debit on that card of the amount due by the user in relation to that product, which is the subject of the Payment Authorization, pursuant to art. 9.1.1 below.

5.3 The availability of Available Products is monitored and updated. However, since the Site can be visited by multiple users at the same time, it could happen that multiple users purchase the same Product at the same time. In such cases, therefore, the Product could be available, for a short period of time, being instead out of stock or not immediately available, being necessary to obtain a restock.

5.4 If the Product is no longer available for the reasons indicated above or in other cases of unavailability of the Product, without prejudice to the rights attributed to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the code civil, RICON will immediately notify the user via email (“Unavailability Notice Email”). The user may, therefore, immediately terminate the contract, pursuant to and for the purposes of the provisions of the art. 61, IV and V paragraphs, of the Consumer Code, without prejudice to your right to compensation for damages, or alternatively and without prejudice to this right, accept one of the following RICON proposals:

(i) if a restocking of the Product is possible, an extension of the delivery terms, with indication of the new delivery term of the restocked Product;

(ii) if a restocking of the Product is not possible, the supply of a different product, of equivalent or greater value, subject to payment, in the latter case, of the difference, and subject to express acceptance by the user.

The Unavailability Notice Email will also contain an indication of the different choice options available to the user. The user's choice must be communicated to RICON by e-mail, to the address referred to in the art. 15 below, within the deadline indicated in the Unavailability Notice Email, which may be different, also due to the type of Product, but which, in any case, cannot be more than 30 calendar days from the sending of the order, unless otherwise agreed between RICON and the user by e-mail.

The termination of the purchase contract pursuant to this paragraph entails the termination of any connected credit agreement as well as any ancillary contract (such as, by way of example, the purchase contract for Additional Payment Assistance Services, as defined by art. . 14 below).

5.5 In the event that the user makes use of the right of termination referred to in the art. 61, IV and V paragraphs, Consumer Code or in the event that the user, notified of the unexpected unavailability and of the different choice options, pursuant to art. 5.4 above, you do not communicate any choice to RICON within the deadline set in the Unavailability Notice Email or in a different agreed deadline, pursuant to art. 5.4 above, and the payment of the total amount due, consisting of the price of the Product, the delivery costs, if applied, and any other additional costs, as resulting from the order ("Total Amount Due") has already occurred , without prejudice to the user's right to compensation for damages, RICON will reimburse the Total Amount Due without undue delay and, in any case, within 14 working days* from the day of termination of the contract or, respectively, from day following the expiry of the deadline indicated in the Unavailability Notice Email or in a different agreed deadline. The refund amount will be communicated to the user via email. In the case of payment via PayPal, this amount will be credited to the same payment method used by the user for the purchase. In the case of payment by credit card, within the same deadline indicated above RICON will proceed with the cancellation of the Payment Authorization, referred to in the art. 9.1.1 below, and to the release of the Total Amount Due subject to such authorization, without prejudice to the fact that such release will occur, in any case, automatically, upon expiry of the Payment Authorization referred to in the art. 9.1.1. following. Any delays in crediting or releasing may depend on the banking institution, the type of credit card or the payment solution used. In other cases, RICON will ask the user to provide it, via e-mail, with the bank details necessary to make the refund. The termination of the purchase contract pursuant to the preceding articles entails the termination of any related credit agreement and any other ancillary contract

5.6 In the case of orders concerning a plurality of Products (''Multiple Order''), if the subsequent unavailability concerns only some of the Products covered by the Multiple Order - without prejudice to the rights attributed to the user by law, and, in particular, from Chapter XIV of Title II of Book IV of the civil code, and without prejudice to the application of articles. 5.4 and 5.5 above, if the unavailability concerns all the Products included in the order - RICON will immediately notify the user via the Unavailability Notice Email. The user may, therefore, immediately terminate the contract, limited to the Product and/or Products that have become unavailable, pursuant to and for the purposes of the provisions of the art. 61, IV and V paragraphs, of the Consumer Code, without prejudice to your right to compensation for damages, or alternatively and without prejudice to this right, accept one of the following RICON proposals:

(i) if it is possible to restock the Products covered by the Multiple Order which have become unavailable, an extension of the delivery terms relating to such Products, with indication of the new delivery term of the same;

(ii) if it is not possible to restock the Product and/or Products that have become unavailable, the supply, in replacement of the Products covered by the Multiple Order that have become unavailable, of different products of equivalent or greater value, upon payment , in the latter case, of the difference and subject to express acceptance by the user.

The termination of the purchase contract pursuant to this paragraph entails the termination of any credit agreement connected and the termination of any contract ancillary to the partially resolved one limited to the case in which the connection and accessory is related to the Product/s which have become /s unavailable.

5.7 In the event that the user makes use of the right of termination referred to in the art. 61, IV and V paragraph, Consumer Code, the purchase contract concerning the Product and/or Products that have become unavailable will be partially terminated, limited to said Product/s, with consequent refund, if it has already been paid, of the the amount due in relation to such Products, including delivery costs, calculated as indicated in the art. 10.3 below, and any other additional costs due in specific relation to such Products ("Partial Amount Due"); the resolution of the entire Multiple Order will be possible only in the case of clear and proven accessory nature of the Products covered by the Multiple Order which have become unavailable compared to the other available Products covered by the Multiple Order. The Partial Amount Due in relation to the Product(s) which have become unavailable will be refunded to the user without undue delay and, in any case, within 14 working days* from the day of termination of the contract. In the event that the user, notified of the unexpected unavailability and of the different choice options, pursuant to art. 5.4 above, you do not communicate any choice to RICON within the deadline set in the Unavailability Notice Email or in a different agreed deadline, pursuant to art. 5.6 above, RICON , without prejudice to the user's right to compensation for damages, will proceed with the reimbursement of the Partial Amount Due without undue delay and, in any case, within 14 working days* from the day following the expiry of the deadline indicated in the Unavailability Notice Email or in the different agreed term. The refund amount will be communicated to the user via email. In the case of payment via PayPal, this amount will be credited to the same payment method used by the user for the purchase. In the case of payment by credit card, within the same deadline indicated above RICON will proceed with the cancellation of the Payment Authorization, referred to in the art. 9.1.1 which follows, limited to the Partial Amount Due and the release of this amount or, if this is not permitted by banking procedures, the charging of the entire Total Amount Due at the time of shipment and the simultaneous reimbursement of the Partial Amount Due on the same payment method used by the user for the initial transaction, it being understood that the release will occur, in any case, automatically, upon expiry of the Payment Authorization referred to in the art. 9.1.1. following. Any delays in crediting or releasing may depend on the banking institution, the type of credit card or the payment solution used. In other cases, RICON will ask the user to provide it, via e-mail, with the bank details necessary to make the refund. The termination of the purchase contract pursuant to the preceding articles entails the termination of any related credit agreement and any other ancillary contract.

6. Product Information

6.1 Each Product is accompanied by the Product Page. The images and descriptions on the Site reproduce the characteristics of the Products as faithfully as possible. However, the colors of the Products may differ from the real ones due to the settings of the information systems or computers used by users to view them. Furthermore, the images of the Products on the Site may differ in size or in relation to any accessory products. These images must therefore be understood as indicative and with the tolerances of use. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the user will prevail.

7. Prices

7.1 All prices of the Products published on the Site are in Euros and include VAT. Delivery costs, which may vary in relation to the chosen delivery method and/or in relation to the payment method used, will be specifically indicated (in Euros and inclusive of VAT) during the purchase process, before the user is bound from the contract, in the order summary and in the order confirmation email.

7.2 RICON reserves the right to change the price of the Products at any time and even, possibly, several times during the same day. It is understood that the price of the Product that will be charged to the user will be that indicated in the order summary, displayed by the user before placing the order, and that any variations (increase or decrease) subsequent to the order will not be taken into account. transmission of the order itself.

7.3 In the event that a Product is offered on the Site at a discounted price, the Site will indicate (i) the full reference price against which the discount is calculated and (ii) what this full reference price corresponds to. It is understood that the offer of Products at discounted prices will be made only if the full reference price of the Product corresponds to its actual market price.

7.4 In the event that the user, given the legal conditions, intends to request the application of the reduced VAT rate of 4%, provided for by art. 2, paragraph IX, of law 28 February 1997, n. 30, in relation to the purchase of technical and IT aids, pursuant to art. 2, paragraph 9, of the legislative decree of 31 December 1996, n. 669 (converted by law 28 February 1997, n. 30) and the Ministerial Decree of 14 March 1998, as well as aids intended for subjects suffering from permanent functional impairments, pursuant to Presidential Decree 633 of 26 October 1972, Tab. A, part II, number 41-quater, aimed at facilitating self-sufficiency and integration of disabled people, the user must contact Customer Service, using the contact details set out in art. 15 below.

8. Purchase orders

8.1 The purchase contract is decisively conditioned on the failure to pay the Total Amount Due or, in the case of payment by credit card, on the failure of the Payment Authorization, referred to in the art. 9.1.1 below. In the event that such payment does not occur or the Payment Authorization, referred to in art. 9.1.1 below is not successful, the contract will therefore be considered legally terminated. Of this resolution and the consequent cancellation of the order, the user will be immediately notified: (i) immediately after the order has been sent, via the Site, in the event that he has chosen the credit card as the payment method as well as via and -mail; (ii) by e-mail, in the event that the user has chosen one of the other payment methods made available by RICON , including PayPal.

8.2 Ownership of the Products will be transferred to the user at the time of shipment, to be understood as the moment of delivery of the Product to the carrier). The risk of loss or damage to the Products, for reasons not attributable to RICON , however, will be transferred to the user when the user or a third party designated by him and other than the carrier, physically comes into possession of the Products.

8.3 The user may cancel their order before receiving the Shipping Confirmation (as defined in art. 9.1.1), provided that the order has not been prepared for the shipping process. In this case the user will not be charged any costs. However, the right of withdrawal is without prejudice to the terms and conditions set out in the following art. 11.

8.4 In order to send an order relating to a Product via the Site it is necessary to carefully read and examine these GCS.

9. Payment methods

9.01 Payment for the Products purchased through the Site can be made using the payment methods described in the following paragraphs. Some payment methods may not be usable due to the type of Product purchased and/or the delivery or shipping method. In the event that one of these methods cannot be used in relation to a specific Product or order, this will be clearly indicated on the Site at the latest at the beginning of the purchase process. Payment methods that are not available will in any case not be selectable by the user during the appropriate step ("Choose payment and continue") of the purchase process.

9.02 In the case of a mixed order, i.e. an order which has as its object Products by RICON and products sold by one or more Third Party Sellers ("Mixed Order", the only payment method accepted, also in relation to the Products by RICON , is the credit card.

9.03 In the case of a Mixed Order, although the cart and payment are unique, there are, for all purposes, including by law, distinct orders grouped by seller, identified, as such, by a specific and distinct number. the order and separately shipped and charged to the credit card used for payment, with the timing provided for in these GSC with regards to orders relating to the Products sold by RICON ) and in the general conditions of sale of the relevant Third Party Sellers with regards to the products of such sellers ("Orders within the Mixed Order"). The order confirmation of the Mixed Order will be unique, but will contain as many parts as there are Orders within the Mixed Order with separate indication in reference to each of them of the information referred to in the art. 4.1.4 above.

9.04 In the case of a Mixed Order, the existence of a Multiple Order, as defined in the art. 10.3 below, is evaluated with reference to the Order within the Mixed Order (e.g. if the user purchases, through the same Mixed Order, two Products from RICON and a product from a Third Party Seller, the Order to within the Mixed Order relating to the Products sold by RICON is to be considered a Multiple Order, while the order relating to the product purchased from the Third Party Seller must be considered a single order) ("Multiple Order within a Mixed Order"").

9.05 It is understood that in the case of a Multiple Order within a Mixed Order, the delivery of the products purchased through the Site may be both contextual and split.

9.1 Credit card

9.1.1 Payment for the Products purchased on the Site can be made by credit card directly through the Site. RICON accepts credit cards from the VISA, Mastercard and Maestro circuits. The accepted credit cards are, in any case, indicated in the footer of each page of the Site. The Total Amount Due will be immediately reserved on the card but will not be debited until the Products are shipped (the “Shipping Confirmation”). RICON reserves the right to verify the validity of the credit or debit card, the credit status in relation to the value of the order and the correctness of the purchaser's address (the Payment Authorization").

Payment Authorization is not a charge. Some banks display Payment Authorizations as "charges in progress". For further information regarding authorization procedures and release times for blocked funds, please contact your bank directly.

Your credit card Payment Authorization may not be successful on the first attempt. In this case, RICON will notify the user via the Site and by email. .

In the event of a first order and/or changes to the order in progress, it is possible that RICON may request a payment authorization of EUR 1.00.

RICON may reject your order based on the results of such checks.

9.1.2 By selecting the "Save your credit card for future purchases" box on the "Make payment" page of the purchase process or by accessing the "Saved credit cards" section of your personal account, the user can authorize the storage of the data of one or more credit cards and their reuse for the payment of subsequent purchases on the Site, thus avoiding having to enter the credit card data for each purchase. The user can, at any time, revoke the authorization to reuse credit card data for subsequent purchases by accessing the "Saved credit cards" section of his personal account and deleting the cards already saved or, during the purchase, by clicking on the "Edit" button that appears next to the stored credit cards.

9.1.3 In order to guarantee the security of payments made on the Site and prevent any fraud, RICON reserves the right to ask the user, by e-mail, to send, by the same means, a front/back copy of their identity card and in the event that the holder of the order is different from the holder of the card, the latter's identity card. The document must be valid. The deadline within which the document must reach RICON will be specified in the request email. This deadline will not, in any case, exceed 5 working days from receipt of the request by the user. While waiting for the requested document, the order will be suspended. The user is required to send the requested documents within the indicated deadline.

9.1.4 In the event that RICON does not receive such documents within the deadline specified in the request email or receives expired or invalid documents, the contract will be considered automatically terminated pursuant to and for the purposes of art. 1456 cc, and the order consequently cancelled, without prejudice to RICON 's right to compensation for any damage it may incur due to the non-compliant behavior of the user. The termination of the contract, of which the user will be notified by e-mail, no later than 5 working days from the expiry of the deadline for sending the documents requested by RICON , will result in the cancellation of the order with consequent refund of the Amount Total Due, if paid, by crediting to the same payment method used. In the event of timely receipt by RICON of the valid documentation requested, the delivery terms applicable to the order will start from the date of receipt of such documentation.

9.1.5 RICON uses the secure payment service of the Banca Sella company which involves the use of the SSL security protocol. The confidential credit card data (card number, expiry date, security code) are encrypted and transmitted to the payment processor.

9.2 Marking

9.2.1 Without prejudice to the provisions of art. 9.02 above, payment for the Products purchased on the Site can be made upon delivery, choosing the cash on delivery payment method.

9.2.2 In case of cash on delivery, an additional contribution is due for delivery. The exact amount of this contribution will be specifically indicated on the purchase process pages, before the user places the order, and in the order confirmation.

9.2.3 Payment by cash on delivery may be made in cash, up to a maximum of €1,999.99, or, for higher amounts, by bank draft to be made payable as per the email that RICON will send to the user following receipt of the order .

9.3 PayPal

9.3.1 Without prejudice to the provisions of art. 9.02 above, payment for the Products purchased on the Site can be made using the PayPal payment solution. If the user chooses PayPal as a means of payment, he will be redirected to the website www.paypal.it where he will pay for the Products according to the procedure established and regulated by PayPal and the terms and conditions of the contract agreed upon by the user with PayPal. The data entered on the PayPal website will be processed directly by PayPal and will not be transmitted or shared with RICON . RICON is therefore not able to know and does not store in any way the credit card data connected to the user's PayPal account or the data of any other payment instrument connected to that account.

9.3.2 In the case of payment via PayPal, the Total Amount Due will be debited by PayPal to the user upon conclusion of the online contract. In the event of termination of the purchase contract and in any other case of refund, for any reason, the refund amount will be credited to the user's PayPal account. The crediting times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, RICON cannot be held responsible for any delays or omissions in crediting the user with the refund amount, to contest which the user must contact PayPal directly.

9.4 Bank Transfer

9.4.1 Without prejudice to the provisions of art. 9.02 above, payment for the Products purchased on the Site can be made by bank transfer. The bank details for making the transfer will be indicated on the "Payments" page accessible via a specific link from the footer of each page of the Site and in the order confirmation email.

9.4.2 Payment for the Products by bank transfer must take place no later than 7 calendar days from the order date. If this deadline expires unnecessarily, the contract may be considered terminated by right, with consequent reimbursement of the Total Amount Due that may have been paid late. The termination of the contract will be communicated to the user via e-mail and the amount paid returned in the manner set out in the art. 5.5, as applicable.

9.4.3 In the case of payment by bank transfer, the shipment of the Products will be carried out only after receipt of the bank transfer by Mast srl . Consequently, the delivery terms of the Products will start from that date.

9.4.4 To facilitate the connection between the payment received by bank transfer and the order placed, the customer is asked to indicate the order number in the reason for the bank transfer.

9.5 In installments through financing

9.5.1 Without prejudice to the provisions of art. 9.02 above, Payment for the Products purchased on the Site can also be made in installments, through financing.

9.5.2 This payment method can only be used by users who have the status of consumers pursuant to and for the purposes of the art. 3, I paragraph, letter. a) Consumer Code and who hold a bank or postal account. Financing can be requested for a minimum amount of Euro 300.00 (VAT included) and for a maximum amount of Euro 8,000.00 (VAT included), unless otherwise indicated during the purchase process or unless it is a zero rate operations, in which last case the minimum financing amount will be Euro 300.00 (VAT included) and this information will be provided to the user during the purchase process.

9.5.8 In the event that the user who has chosen the payment method referred to in this article exercises, in relation to the Product purchase contract, the right of withdrawal, in accordance with the provisions of the articles. 52 et seq. of the Consumer Code, the financing contract is considered terminated by right, without any penalty, pursuant to art. 58 of the Consumer Code.

9.6 In installments via 3x 4x Oney

9.6.1 Without prejudice to the provisions of art. 9.02 above, payment for the Products purchased on the Site can also be made in 3/4 installments by credit card.

9.6.2 This payment method can only be used by users who have the status of consumers pursuant to and for the purposes of the art. 3, I paragraph, letter. a) Consumer Code and who are holders of a credit or debit card, Visa Mastercard, issued by an Italian banking/financial intermediary. All virtual, prepaid and rechargeable credit cards are excluded.

This payment method is not available from the site and mobile app. holders of a bank or postal account. Financing can be requested for a minimum amount of Euro 100.00 (VAT included) and for a maximum amount of Euro 3,000.00 (VAT included).

The credit card must have a residual validity of at least two months greater than the maximum duration of the chosen 3x 4x Oney loan.

9.6.7 In the event that the user who has chosen the payment method referred to in this article exercises, in relation to the Product purchase contract, the right of withdrawal, in accordance with the provisions of the articles. 52 et seq. of the Consumer Code, the financing contract is considered terminated by right, without any penalty, pursuant to art. 58 of the Consumer Code

9.7 Payment at a Pick&Pay with cash, credit card, debit card and bank cheques

9.7.1 Without prejudice to the provisions of art. 9.02 above, in the event that the user chooses Delivery to Pick&Pay as the method of delivery of the Products, referred to in art. 10.7 below, payment for the Products can be made at this Pick&Pay at the time of collection by cash, credit card, debit card, bank checks and bank drafts. The credit cards that can be used are American Express, MasterCard, Visa, PagoBancomat and PostePay. The Product will be delivered only if the person making the collection is also the holder of the credit card to be used for payment. Bank checks are accepted up to a maximum amount of Euro 5,000.00. They must be made out to Mast srl with the mandatory wording "non-transferable". Centax verification is always required for checks over Euro 500.00, while it is at the discretion of the operator for checks of lower amounts. Bank drafts must be made payable to Mast srl with the obligatory "non-transferable" wording. To be able to pay by banker's check it is necessary to send RICON by fax (to the number 0331 1986817) the copy of the check issued by the bank with the reference of your order and wait for the authorization that RICON will send to the user by e-mail or telephone communication.

10. Delivery methods, costs and terms

10.1 Deliveries of the Products are made only in Italian territory, with the exclusion of the following locations: Livigno, Vatican City and, if the delivery is intended for a legal person, the Republic of San Marino. The delivery obligation is considered fulfilled by transferring material availability or in any case control of the Products to the user.

10.2 At the time of shipment, an e-mail will be sent to the user which will also contain the link containing the tracking number through which the user can check the status of the shipment; the user will still be able to follow the tracking of the shipment of the Products from the "Order status and tracking" section of their account.

10.3 Delivery is subject to charges and, unless otherwise provided, delivery costs are the responsibility of the user. The amount of delivery costs due by the user in relation to a specific order is expressly and separately indicated (in Euros and inclusive of VAT) during the purchase process, in the order summary and, in any case, before the the user proceeds to transmit the order. In case of partial withdrawal from Multiple Orders, the amount of delivery costs to be refunded to the user will be equivalent to the delivery costs that the user would have paid for the single Product subject to partial withdrawal, as shown on the Product Page, in relation to the specific delivery method chosen by the user. In no case will the amount of delivery costs to be refunded exceed the amount of costs actually paid by the user for delivery. The provisions specified regarding Mixed Orders in the art. remain unchanged. 9.03 above.

10.4 In the summary of the order and, therefore, before the user proceeds with the transmission of the same, the total price of the order will be indicated, with separate indication of the delivery costs and any other additional costs. This total, which will also be indicated to the user in the order confirmation email, will constitute the total amount due by the user in relation to the Product. For each sale made on the Site, Mast srl issues an invoice, sending it via e-mail to the holder of the purchase order. For the issuing of the invoice, the information provided by the user at the time of transmitting the order via the Site and which the user guarantees to be truthful is valid. No changes to the invoice will be possible after it has been issued. The user undertakes to hold Mast srl harmless and indemnified from any damage that may arise to it, including any sanctions, in the event that the data provided by the user via the Site for issuing the invoice is not true.

10.5 The delivery of the Products purchased on the Site may take place, at the user's choice, using alternative methods and, precisely: (i) to the postal address specified by the user in the order form ("Home Delivery"); (ii) at the collection point called "Pick&Pay" selected by the user during the purchase process ("Delivery to Pick&Pay"); (iii) at the automatic collection point called "Locker InPost" selected by the user during the purchase process ("Delivery to the Locker InPost").

10.6 Home Delivery

10.6.1 If the user chooses Home Delivery, the Products purchased on the Site will be sent and delivered to the postal address indicated by the user in the order form. Different methods of Home Delivery are made available to the user (e.g. Express Courier, Floor Delivery, Evening Delivery) and for each of them the relative costs and terms are indicated during the purchase process, before the user proceeds to the transmission of the order.

10.6.2 Home Delivery of the Product means street level, unless otherwise indicated and unless the user has chosen floor delivery. Except in the case in which the user has chosen a Home Delivery method which involves delivery by appointment or within a certain time, Home Delivery will be carried out from Monday to Friday during normal office hours (from 9:00 to 18:00), excluding national holidays.

10.6.3 The user acknowledges that the collection of the Product is his precise obligation. If the Home Delivery method chosen by the user does not provide for delivery at an agreed time, in the event of non-delivery due to the absence of the recipient, the courier will leave a notice to document the delivery attempt (so-called passage notice). The notice will also contain the contact details where the user can contact him to arrange redelivery or collect the package. After the unsuccessful delivery attempt, the package will be stored by the courier. The user is required to collect the package within 3 calendar days starting from the second day following the day on which the Delivery Notice was left. In the event that the user does not collect the Product within this period, the purchase contract may be considered legally terminated, pursuant to and for the purposes of art. 1456 cc RICON will therefore proceed, within 15 working days following the termination of the contract, to refund the Total Amount Due, if already paid by the user, minus the costs of unsuccessful Home Delivery, the storage costs , the costs of returning it to RICON and any other costs incurred due to non-delivery due to the absence of the recipient. The termination of the contract and the refund amount will be communicated to the user by email. In the case of payment by credit card or PayPal, this amount will be credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In other cases, RICON will ask the user to provide it, via e-mail, with the bank details necessary to make the refund.

10.6.4 The user is required to report any particular characteristics relating to the place of delivery of the Product and/or its location, by inserting a note on the order, in the appropriate space made available to him at the end of the purchase process and before of sending the order. In the event that you do not provide such information or provide incorrect information, you will be responsible for any additional costs that RICON must bear to complete the delivery of the Product.

10.7 Delivery to Pick&Pay

10.7.1 In the event that the user chooses Delivery at Pick&Pay, the user will be able to collect the purchased product at the collection point called "Pick&Pay" selected by him. To use this method, the user, during the purchase procedure, must select the "Collect at Pick&Pay" option and choose the Pick&Pay to which he wishes the delivery to be made. For each Pick&Pay the address, telephone number and opening hours are indicated.

10.7.2 As soon as the product is ready for collection, the user will receive an e-mail and, if the user has also provided a mobile number, an SMS notifying them that the product has been delivered to the Pick&Pay (' 'Notice of Delivery to Pick&Pay'). From the date indicated in the Notice of Delivery to Pick&Pay, the user will have 5 working days available to collect the Product.

10.7.3 The product can be collected by the user from Monday to Saturday morning, during Pick&Pay opening hours, excluding national holidays. In the case of a prepaid order, to collect the Product, the user must provide the Pick&Pay staff with the purchase order number and show, upon request, an identity document. In the case of an order with payment to be made upon collection at Pick&Pay, the customer must indicate the order number, provide an identity document and make the payment using one of the methods indicated in the art. 9.7. If he cannot collect the goods personally, the user may delegate a third party in writing. The delegation must be accompanied by a copy of the identity document of the user and the delegated person, as well as containing the indication of the purchase order number.

10.7.4 The user has the obligation to collect the product within 5 working days of receiving the Notice of Delivery at Pick&Pay. If the user does not fulfill this obligation, the purchase contract may be considered terminated by right, pursuant to and for the purposes of the art. 1456 cc As a result of the termination, the order will be canceled and RICON will proceed to refund the Total Amount Due, if already paid by the user. The termination of the contract and the refund amount will be communicated to the user by email. In the case of payment by credit card or PayPal, this amount will be credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In other cases, RICON will ask the user to provide it, via e-mail, with the bank details necessary to make the refund.

10.7.5 The mere failure to collect the product within the terms set out in the art. 10.7.4 above (meaning failure to collect the Product not preceded by the exercise of the right of withdrawal in the manner referred to in art. 11 below) cannot be understood as exercising the right of withdrawal referred to in art. 52 of the Consumer Code and, consequently, will not give the right to a refund of the sums paid by the user for the purchase of the product. The deadline of 14 calendar days* for exercising the right of withdrawal referred to in the art. 52 of the Consumer Code will start from the date on which the user collects the product. The terms and conditions governing the exercise of the right of withdrawal are described in the art. 11 below, to the full contents of which please refer.

10.8 Delivery to the InPost Locker

10.8.1 If the user chooses Delivery to the Locker InPost, the user will be able to collect the purchased product at the collection point called "Locker InPost" selected by him. To use this method, the user, during the purchase procedure, must choose the InPost Locker to which he wishes the delivery to be made. The InPost Lockers are automatic collection points, open 24 hours a day, 7 days a week. Due to the limited capacity of the InPost Locker, the Delivery method at the InPost Locker is only available where the package containing the Product to be delivered has dimensions equal to or smaller than the following: 38x38x64 centimetres. Therefore, where the Product selected by the user for purchase (including packaging) does not correspond to the dimensions just indicated, the Delivery method at the Locker In Post will not be available and therefore will not be given to the user during the purchase process the possibility to select it.

10.8.2 As soon as the product is ready for collection, the user will receive an e-mail and, if the user has also provided a mobile number, an SMS notifying them that the product has been delivered to the InPost Locker ( "Notice of Successful Delivery to the InPost Locker"). From the date indicated in the Notice of Delivery to the InPost Locker, the user will have 72 hours to collect the Product. The Notice of Delivery to the InPost Locker will contain the PIN code and the QR Code that the user must use to collect the Product.

10.8.3 The product can be collected by the user 24 hours a day, 7 days a week. To collect the product, the user must enter the PIN code contained in the Communication of Delivery to the inPost Locker in the appropriate interface of the InPost Locker . Alternatively, the user can use the QR Code contained in this communication, placing it in front of the InPost Locker reader. Detailed instructions on how to collect the Products at the InPost Locker are provided on the appropriate pages of the Site.

10.8.4 The user has the obligation to collect the product within 72 hours of receiving the Notice of Delivery to the InPost Locker. If the user does not fulfill this obligation, the purchase contract may be considered terminated by right, pursuant to and for the purposes of the art. 1456 of the Civil Code. As a result of the termination, the order will be canceled and RICON will refund the Total Amount Due paid by the user, minus the shipping costs to the InPost Locker. The termination of the contract and the refund amount will be communicated to the user by email. In the case of payment by credit card or PayPal, this amount will be credited to the same payment method used by the user for the purchase. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. In other cases, RICON will ask the user to provide it, via e-mail, with the bank details necessary to make the refund.

10.8.5 The mere failure to collect the product within the terms set out in the art. 10.9.4 above (meaning failure to collect the Product not preceded by the exercise of the right of withdrawal in the manner referred to in art. 11 below) cannot be understood as exercising the right of withdrawal referred to in art. of the art. 52 of the Consumer Code and, consequently, will not give the right to a refund of the sums paid by the user for the purchase of the product. The deadline of 14 calendar days* for exercising the right of withdrawal referred to in the art. 52 of the Consumer Code will start from the date on which the user collects the product. The terms and conditions governing the exercise of the right of withdrawal are described in the art. 11 below, the full contents of which are referred to.

10.9 Provisions common to all types of delivery

10.9.1 During the purchase process, before the user sends the order, the terms within which RICON undertakes to deliver the Products included in the user's order will be indicated and which take into account not only the area and the delivery methods, including the possibility that the user purchases multiple Products with the same order. The delivery terms start from the conclusion of the contract (i.e. the sending of the order), unless otherwise indicated. The delivery time for the specific order will also be indicated in the order confirmation. In case of failure to indicate the delivery term, it will take place, in any case, within thirty days from the date of conclusion of the contract. The provisions of the art. remain unchanged. 9.03 above in relation to Mixed Orders and Orders within the Mixed Order.

10.9.2 In the event that the purchased Product is not delivered or is delivered late with respect to the delivery terms indicated during the purchase process and in the order confirmation, the user, pursuant to art. 61 of the Consumer Code, invites RICON to make the delivery within an additional deadline appropriate to the circumstances ("Additional Term pursuant to art. 61, third paragraph, Consumer Code"). If this additional term expires without the Products having been delivered, the user is entitled to terminate the contract ("Termination of the Contract pursuant to art. 61, third paragraph, Consumer Code"), without prejudice to the right to compensation for damages. The user is not burdened with the burden of granting RICON the Additional Term pursuant to art. 61, paragraph III, Consumer Code ("Excluded Cases") if:

a) RICON has expressly refused to deliver the Products;

b) compliance with the delivery deadline indicated during the purchase process and in the order confirmation must be considered essential, taking into account all the circumstances that accompanied the conclusion of the contract;

c) the user has informed RICON , before the conclusion of the contract, that delivery by or on a specific date is essential.

In Excluded Cases, the user, if he does not receive the Products within the delivery time indicated during the purchase process and in the order confirmation, is entitled to immediately terminate the contract, without prejudice to the right to compensation for damages (''Termination of Contract in the Excluded Cases'').

The indication of the Additional Term pursuant to art. 61, third paragraph, Consumer Code and the communication of termination of the contract pursuant to art. 61, third paragraph, Consumer Code or Termination of the Contract in the Excluded Cases must be communicated by the user to RICON at the addresses referred to in the art. 15 below.

In the event of termination of the Contract pursuant to art. 61, paragraph III, Consumer Code or Resolution in Excluded Cases, RICON will refund the user the Total Amount Due without undue delay. The refund will take place in the manner set out in the art. 10.9.6 below.

In any case, RICON undertakes to notify the user, promptly and by e-mail, of the delay in delivery (''Delay Notice Email''), indicating at the same time the new delivery term, if available ('' 'New Delivery Term'') and, in the event that the user does not proceed with setting the Additional Term pursuant to art. 61, paragraph III, Consumer Code or, if the conditions are met, to the Termination of the Contract pursuant to art. 61, paragraph III, Consumer Code or to the Termination of the Contract in the Excluded Cases, without prejudice to the possibility for the user to avail himself at any time of such remedies and/or the ordinary means of protection made available by law and, in in particular, from Chapter XIV of Title II of Book IV of the civil code, RICON undertakes, in any case, to:

(i) in case of delivery with a delay of between 1 and 3 working days with respect to the New Delivery Term, refund the user who requests it the delivery costs, if already paid, within 10 working days from the expiry of the New Delivery Term or not request payment, from the user who requests this, if you have not yet paid;

(ii) in case of delivery with a delay of between 4 and 10 working days with respect to the New Delivery Term, allow the user who requests it to refuse delivery and terminate the contract, with consequent reimbursement of the Total Amount Due , if already paid, immediately and, in any case, within 10 working days from the request for termination of the contract or, alternatively, if the user does not wish to terminate the contract, refund the delivery costs to the user who requests it, if already pay, within ten working days of the request or do not request payment from the user who requests this, if not yet paid;

(iii) in the event of a delay in delivery exceeding 10 working days with respect to the New Delivery Term or, in any case, 20 days with respect to the original delivery term, offer to the user who requests it, in addition to what is expected from the art. 10.10.2 (ii) above, the supply of a different Product of equivalent or greater value, subject to payment, in the latter case, of the difference and with the express consent of the user.

10.9.3 In the case of Multiple Orders which concern Products that must be delivered separately, the provision referred to in the art. 10.10.2 above will apply independently to each delivery. With respect to each delivery and therefore, limited to the Products covered by it, the user may proceed to set the Additional Term pursuant to art. 61, third paragraph, Consumer Code and to the Termination pursuant to art. 61, paragraph III, Consumer Code or Resolution in Excluded Cases, if the relevant conditions are met. In such case, RICON will refund the Partial Amount Due to you without undue delay. The refund will take place in the manner set out in the art. 10.10.6 below.

In any case, RICON undertakes to promptly send the user the Delay Notice Email, simultaneously indicating the New Delivery Deadline, if available, and, in the event that the user does not proceed with setting the Additional Deadline pursuant to art. . 61, paragraph III, Consumer Code or, if the conditions are met, to the Termination of the Contract pursuant to art. 61, III paragraph, Consumer Code or to the Termination of the Contract in the Excluded Cases, in relation to the individual delivery and the related Products, without prejudice to the possibility for the user to make use of such remedies and/or ordinary means of protection made available by law and, in particular, by Chapter XIV of Title II of Book IV of the civil code, RICON also undertakes to:

(i) in the event of delivery of one of the Products included in the Multiple Order with a delay of between 1 and 3 working days with respect to the New Delivery Term, reimburse the user who requests the delivery costs, if already paid and calculated as indicated in the art. 10.3 above, within ten working days of the expiry of the New Delivery Term, or not request payment from the user who requests to do so, if not yet paid;

(ii) in the event of delivery of one of the Products covered by the Multiple Order with a delay of between 4 and 10 working days with respect to the New Delivery Term, allow the user who requests it to refuse delivery and partially resolve the contract limitedly and with exclusive reference to the Product covered by the Multiple Order delivered late, with consequent reimbursement - immediately and, in any case, within 10 working days from the request for partial termination of the contract - only of the amount paid by the user in relation to such specific Product, including delivery costs, calculated as indicated in the art. 10.3 above, or, alternatively, if the user does not wish to partially terminate the contract, refund the user who requests it - within ten working days of the request - the delivery costs, if already paid, calculated as indicated to the art. 10.3 above or not request payment from the user who requests this, if not yet paid. The resolution of the entire Multiple Order will be possible only in the case of clear and proven accessory nature of the Products covered by the Multiple Order delivered late or not delivered compared to the other Products covered by the Multiple Order delivered promptly or still to be delivered;

(iii) in the event of a delay in the delivery of one of the Products covered by the Multiple Order exceeding 10 working days with respect to the New Delivery Term or, in any case, 20 days with respect to the original delivery term, offer the user that request it, in addition to the provisions of the art. 10.10.3 (ii) above, the supply of a different Product of equivalent or greater value, subject to payment, in the latter case, of the difference and with the express consent of the user.

10.9.4 In the event of failure to send the Delay Notice Email or failure to set the New Delivery Deadline in the same, all the terms referred to in the articles. 10.10.2 (i), (ii) and (iii) and 10.10.3 (i), (ii) and (iii) above will start from the original delivery deadline.

10.9.5 Acceptance of the New Delivery Term, in the cases referred to in the articles. 10.10.2 and 10.10.3 and the user's choice, in the cases referred to in the articles. 10.10.2 (ii) and (iii) and 10.10.3 (ii) and (iii), must be promptly communicated to RICON by e-mail to the address referred to in the art. 15 below.

10.9.6 In all cases referred to in the articles. 10.10.2 and 10.10.3 above where a refund is due to the user, the refund amount will be communicated to the user by email. It will be credited to the same payment method used by the user for the purchase, in the case of payment by credit card or PayPal. In other cases, RICON will ask the user for the bank details necessary to make the refund. Any delays may depend on the banking institution or the type of credit card used.

10.9.7 It is up to the user to check the conditions of the Product delivered to him. Without prejudice to the fact that the risk of loss or damage to the Products, for reasons not attributable to RICON , is transferred to the user, when the user, or a third party designated by the same and other than the carrier, physically comes into possession of the Products, it is recommended that the user to verify the number of Products received and that the packaging is intact, not damaged, wet or otherwise altered, including the closing materials (adhesive tape or metal straps) and is invited, in his/her interest, to indicate on the transport document from the carrier, any anomalies, accepting the package with reservation. The unreserved receipt of the Products, in fact, does not allow the user to take legal action against the courier, in the event of loss or damage to the Products, except in the case in which the loss or damage is due to willful misconduct or gross negligence of the courier itself and with the exception of partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as it is known and no later than eight days after receipt. In the event that the package shows obvious signs of tampering or alteration, the user is also recommended to promptly notify Customer Service. In any case, the application of the rules regarding the right of withdrawal and the legal guarantee of conformity remains unchanged.

10.9.8 In reminding the user of the possibility of disposing of their used WEEE product (Waste Electrical and Electronic Equipment) at local recycling centers or collection points, RICON , in compliance with the provisions of the Legislative Decree of 14 March 2014 , n. 49, offers, upon supply of new electrical and electronic equipment intended for a household, free collection, on a one-for-one basis, of the used equipment, provided that it is of an equivalent type to the new equipment supplied. The Product Page indicates whether the Product is subject to WEEE and via a link accessible from this page all the information is provided regarding the methods with which the free collection is carried out and the methods with which the user can request such collection. Please note, in any case, that the collection of WEEE, of an equivalent type to the newly purchased Product, will be at the same time as Home Delivery, for users who select the Home Delivery method under the Plan, except in the case in which the The new product is a built-in household appliance, in which case the collection, depending on the delivery area in which this Product must be delivered, could take place within 30 working days from the delivery date (''Contextual WEEE Collection''). Users who do not select this Home Delivery method or who choose a Delivery method other than Home Delivery will be able to deliver the WEEE, of an equivalent type to the new Product purchased, at the collection centers and/or affiliated centers specifically indicated in the Site, via the appropriate link on the Product Page (''WEEE collection via collection locations''). To use the Contextual WEEE Collection service, the user who chooses Home Delivery to the Plan must select the appropriate option present during the purchase process in the cart.

10.9.9 The provision of the Contextual WEEE Collection service will take place in the following ways:

the. the user will be contacted to agree the terms for collection. The user acknowledges that, in the event that the WEEE does not correspond to the type of new Product purchased through the Site, the Contextual WEEE Collection service will not be provided; this service will not be provided even if the mismatch between the WEEE and the new Product purchased on the Site emerges during collection;

ii. in the event that the user exercises the right of withdrawal in relation to the new Product purchased through the Site and the requested Contextual WEEE Collection Service has not yet been provided, the service will not be provided.

iii. in the event that the user exercises the right of withdrawal in relation to the new Product purchased through the Site and the Contextual WEEE Collection Service has already been provided, the cost of disposal will not be charged to the user.

10.9.10 Those who have not collected the package more than twice for different orders cannot make purchases on the Site. In the event that such subjects place orders in violation of this provision, the purchase contract may be considered legally terminated pursuant to and for the purposes of art. 1456 cc The termination of the contract will be communicated to the customer via e-mail.

11. Right of withdrawal from the purchase of Products

11.1 Without prejudice to the provisions of the art. 11-bis.1 below, pursuant to articles 52 et seq. of the Consumer Code, the user who acts as a consumer has the right to withdraw from the Product purchase contract, without having to provide any reason and without having to incur costs other than those provided for in the articles. 11.5 and 11.9 below, within fourteen calendar days ("Withdrawal Period"). The Withdrawal Period expires after 14 days*:

a) in the case of an order relating to a single Product, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the Products;

b) in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product; or

c) in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece ;

11.2 To exercise the right of withdrawal, the user must inform RICON of his decision to withdraw before the expiry of the Withdrawal Period.

11.3 In order to exercise the right of withdrawal the user can:

(a) use RICON 's standard withdrawal form ("Standard Withdrawal Form"), made available to you on the Site, before the conclusion of the contract, via the "Right of withdrawal and Standard Form" link also accessible from the Product Page, and attached to the order confirmation email referred to in the art. 4.1.4 above; or

(b) submit any other explicit declaration of your decision to withdraw from the contract ("Withdrawal Declaration").

11.3-bis RICON offers the user the possibility of exercising the withdrawal online, by completing and sending a specific form ("Online Withdrawal Form") electronically, following the guided procedure made available to him in the "Personal Area - After-Sales Services" of the Site. In this case, RICON will send, without delay, to the user, via e-mail, a confirmation of receipt of the withdrawal request.

11.3-ter Without prejudice to the hypothesis of sending the Online Withdrawal Form, the Standard Withdrawal Form or the Withdrawal Declaration must be sent to the following address: Mast Srl Corso G. Matteotti, 57, 04100 Latina (LT)

11.3-quater In all cases of exercise of the right of withdrawal, regardless of the method thereof, RICON will send the user an email confirming receipt of the withdrawal request ("Withdrawal Confirmation Email"). A PDF document will be attached to this email containing (i) a pre-filled label that the user can attach to the package to speed up shipping

11.4 The user has exercised his right of withdrawal within the Withdrawal Period, if the communication relating to the exercise of the right of withdrawal is sent by the consumer before the expiry of the Withdrawal Period. In the event that the user makes use of the Declaration of Withdrawal, he is invited to indicate in the Declaration of Withdrawal the order number, the Product(s) for which he intends to exercise the right of withdrawal and the his address. Please note that, since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period lies with the user, it is in the user's interest to make use of a durable medium when communicating his withdrawal to RICON .

11.5 The user must return the Products to RICON , using a carrier of his own choice and at his own expense, without undue delay and in any case within 14 calendar days* from the date on which he communicated his decision to RICON to withdraw. The deadline is met if the user sends back the Products before the expiry of the fourteen day period ("Return Deadline"). The Product, appropriately protected and packaged, must be sent to the following address: Mast srl, at Corso G. Matteotti, 57, 04100 Latina (LT) . The direct costs of returning the Products to RICON are borne by the user. In the case of goods which by their nature cannot normally be returned by post, the maximum estimated cost of returning such Products will be indicated in the Standard Withdrawal Instructions, identified by type. RICON 's Standard Withdrawal Instructions, containing information on the exercise of the right of withdrawal from the Products, are made available to the user on the Site before the conclusion of the contract, via the "Right of Withdrawal and Standard Form" link, also accessible from the Product Page and attached to the order confirmation email referred to in the art. 4.1.4 above. The deadline is met if the user sends back the goods before the 14 day period* has expired. The return of the Product to RICON takes place under the responsibility and at the expense of the user.

11.6 If the user withdraws from the contract, RICON will refund the Total Amount Due paid by the user for the Product, including delivery costs, including additional costs resulting from the user's possible choice of a type of delivery other than delivery standard, i.e. least expensive, offered by RICON , without undue delay and in any case no later than 14 calendar days* from the day on which RICON was informed of the user's decision to withdraw from the contract. The refund will be made using the same payment method used by the user, in the case of payment by credit card and PayPal, unless the user has expressly agreed otherwise. In other cases, RICON will ask the user for the bank details necessary to make the refund, unless the user has expressly agreed otherwise. In the case of partial withdrawal from Multiple Orders, the quantification of the delivery costs to be returned to the user as a result of the exercise of the right of withdrawal will be carried out as indicated in the art. 10.3 above. In any case, you will not incur any costs as a result of such reimbursement.

In the event that the user has returned the Products using a carrier at his own expense and choice, making use of the procedure referred to in the art. 11.5 above, RICON may suspend the refund until receipt of the Products or until the user demonstrates that he has sent the Products back, whichever is earlier.

11.7 You are solely responsible for any decrease in the value of the goods resulting from handling the Product other than that necessary to establish the nature, characteristics and functioning of the Product. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, in perfect working order, accompanied by all accessories and information sheets, with identification tags, labels and disposable seals, where present. , still attached to the Product and intact and not tampered with, as well as perfectly suitable for the use for which it is intended and free of signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories of the Product. In the event that the serial code of the Product is inserted on the packaging of the Product, as for example, for electronic products, it constitutes part of the product and, consequently, the Product must be returned in the original packaging, which must be placed in additional packaging, as it is not possible to affix any other label or tape to it. On the Product Page it will be expressly indicated whether the original packaging must be considered part of the Product, for the purposes of exercising the right of withdrawal.

11.8 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not lead to the termination of the contract and, consequently, will not give the right to any refund. RICON will notify the user by e-mail within 5 working days of receiving the Product, rejecting the withdrawal request. The Product will remain at RICON available to the user for collection, which must take place at the expense and under the responsibility of the user himself.

11.9 In the event that the Product for which the withdrawal was exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to establish the nature, characteristics and functioning of the Product, the refund amount will be reduced by an amount equal to this decrease in value. RICON will notify the user of the circumstance and the consequent decreased refund amount, by e-mail, within 5 working days of receipt of the Product, providing the user, in the event that the refund has already been paid, with the bank details for the payment of the amount owed by the user due to the decrease in value of the Product.

11.10 The right of withdrawal does not apply in the case of:

- supply of sealed goods which are not suitable for return for hygienic or health protection reasons and which have been opened after delivery or in the case of supply of products which, after delivery, are inseparably mixed with other goods;

- supply of sealed audio or video recordings or sealed computer software which have been opened after delivery;

- supply of goods made to measure or clearly personalized;

- supply of goods that risk deteriorating or expiring rapidly;

- service contracts after the complete provision of the service by RICON , if you have expressly consented to the execution of the service by us, accepting the loss of the right of withdrawal following the full execution of the contract;

- supply of digital content (including applications, software, ebooks, MP3s, etc.) using a non-material medium (for example a CD or DVD) if when placing the order you have expressly consented to the start of execution accepting the loss of the right of withdrawal as a result of the start of execution;

- supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications.

Specific and express communication of this exclusion of the right of withdrawal will be given on the Product Page as well as during the purchase process, before the user proceeds to transmit the order.

11.11 In the event that the right of withdrawal is exercised in accordance with the provisions of art. 52 et seq. of the Consumer Code, by a user who has chosen payment in installments through financing referred to in art. 9.5 above or payment in installments via 3x4 Oney as per art. 9.6 above, the financing contract will be considered terminated by right, without any penalty, pursuant to art. 58 of the Consumer Code.

11-bis. Right of withdrawal from the purchase of Additional Assistance Services

11-bis.1 The Additional Assistance Services, as defined in the art. 14 below, are incorporated into a physical product that is delivered to the user like any other Product. The terms and methods of exercising the right of withdrawal from the purchase contract of the Additional Assistance Services and the terms and methods of returning the physical product incorporating such services are, therefore, those provided for all other Products in articles 11.1 to 11.5 above. The user is therefore reminded that, once exercised, in the manner set out in the articles. from 11.1 to 11.4 above, the right of withdrawal in relation to an Additional Assistance Service, he will have to return the physical product that incorporates this service within the terms and in the manner set out in the articles. 11.5 or 11.5 above.

11-bis.2 Upon withdrawal from the Additional Assistance Services, the provisions of the articles also apply. from 11.6 to 11.11 above.

11-bis.3 In the event that the user exercises the right of withdrawal in accordance with the provisions of art. 52 et seq. of the Consumer Code in relation to a Product combined with which you have purchased an Additional Assistance Service, the purchase contract for this service will be considered automatically terminated, without any penalty, pursuant to art. 58 of the Consumer Code.

12. Legal Guarantee of Conformity

12.1 All products sold on the Site are covered by the legal guarantee of conformity provided for by the articles. 128-135 of the Consumer Code (''Legal Guarantee'').

12.2. To whom it applies

The Legal Guarantee is reserved for consumers. It, therefore, applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out. Those who have purchased on the Site and who do not have the status of consumers will be subject to the guarantees for defects in the goods sold, the guarantee for defects in promised and essential qualities and the other guarantees provided for by the civil code with the relative terms, forfeitures and limitations.

12.3. When it applies

The seller (and, therefore, with regard to purchases of Products by RICON and/or by RICON Shop, RICON ) is responsible towards the consumer for any lack of conformity existing at the time of delivery of the product and which manifests itself within two years from such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.

Unless proven otherwise, it is presumed that defects of conformity which appear within six months of delivery of the product already existed on that date, unless this hypothesis is incompatible with the nature of the product or the nature of the lack of conformity. Starting from the seventh month following delivery of the product, it will be the consumer's burden to prove that the lack of conformity already existed at the time of delivery of the product.

12.4 In order to take advantage of the Legal Guarantee, the user must first provide proof of the date of purchase and delivery of the goods. It is therefore advisable for the user, for the purposes of this proof, to keep the order confirmation or the purchase invoice as well as the DDT or any other document that can certify the date of purchase and the delivery date. (for example, your credit card statement or bank statement).

12.5. What is the lack of conformity

There is a lack of conformity when the purchased good:

• it is not suitable for the use for which goods of the same type are usually used;

• does not conform to the description made by the seller and does not possess the qualities of the goods that the seller presented to the consumer as a sample or model;

• does not present the usual qualities and performances of a good of the same type, which the consumer can reasonably expect, also taking into account the declarations made in advertising or labelling;

• it is not suitable for the particular use desired by the consumer and which was brought to the attention of the seller at the time of conclusion of the contract and which the seller accepted.

12.6 Any faults or malfunctions caused by accidental events or the user's responsibility or by use of the product that does not comply with its intended use and/or as provided in the technical documentation attached to the product are therefore excluded from the scope of the Legal Guarantee. .

12.7. Remedies Available to You

In the event of a lack of conformity duly reported within the terms, the user has the right:

- primarily, to the free repair or replacement of the goods, at your choice, unless the requested remedy is objectively impossible or excessively onerous compared to the other;

- secondarily (i.e. in the event that the repair or replacement is impossible or excessively onerous or the repair or replacement has not been carried out within a reasonable time or the repair or replacement previously carried out has caused significant inconvenience to the consumer) to the reduction of the price or termination of the contract, at your choice.

The requested remedy is excessively onerous if it imposes unreasonable expenses on the seller in comparison to the alternative remedies that can be used, taking into account (i) the value that the goods would have if there were no lack of conformity; (ii) the extent of the lack of conformity; (iii) the possibility that the alternative remedy can be used without significant inconvenience for the consumer.

12.8. What to do in the event of a lack of conformity

In the event that a Product, during the period of validity of the Legal Guarantee, manifests what could be a lack of conformity, the user must contact Customer Service, using the contact details set out in the art. 15 below. RICON will promptly respond to the communication of the alleged lack of conformity and will indicate to the user the specific procedure to follow, also taking into account the product category to which the Product belongs and/or the defect reported.

Depending on the type of product, Customer Service will indicate to the user whether:

(i) the Product can be sent to RICON for subsequent dispatch to the competent assistance center or

(ii) whether on-site assistance is provided.

It remains understood that RICON is the person responsible for the application of the Legal Guarantee in relation to the Products. RICON is not responsible for the application of the Legal Guarantee in relation to products sold by Third Party Sellers.

12.9 In the case referred to in art. 12.8 (i) above, RICON will collect the Product and send it to the competent assistance center. In the case provided for by the art. 12.8 (ii) above, however, RICON will agree with the user a useful date for accessing on-site assistance.

In any case, the competent assistance center will carry out the necessary checks to ascertain whether or not the reported lack of conformity exists. In the event that the defect exists, if the user has chosen repair among the available remedies, the assistance center will proceed with the repair. If, however, the user has chosen replacement and it is not excessively onerous or objectively impossible for RICON compared to the repair, RICON will replace the Product. If the assistance center finds the lack of conformity, any repair/replacement costs and transport costs to the assistance center will be borne by RICON . If the assistance center does not find the lack of conformity, it will not be possible to apply the Legal Guarantee and, therefore, the transport costs and any repair or replacement costs will be borne by the user. RICON will inform the user of the circumstance and any costs to be incurred for repair or replacement. RICON reserves the right to send the user the estimate issued by the assistance center, so that the user can decide whether or not to have the repair or replacement carried out at his own expense. You must authorize repair or replacement at your expense in writing. Following this acceptance, a direct relationship will be established between the assistance center and the user to which RICON will be completely extraneous and with respect to which no responsibility can be attributed to it.

12.10 In all cases, the repair or replacement of defective Products, if necessary, will be carried out as quickly as possible and in any case, except in exceptional cases or causes of force majeure, within 60 calendar days from the day on which RICON received the product defective. In the event that the replacement or repair initially chosen is not carried out within this period, the user may request one of the alternative remedies provided by the Legal Guarantee (replacement, in the event that the repair was requested; repair in the event that it was replacement has been requested; price reduction or termination of the contract).

12.11 RICON reserves the right to ask the user to attach the invoice relating to the order to the request to take advantage of the Legal Guarantee of Conformity.

13. Conventional Manufacturer's Warranty

13.1 The products sold on the Site may, depending on their nature, be covered by a conventional warranty issued by the manufacturer (''Conventional Warranty''). The user can assert this guarantee only against the manufacturer. The duration, extension, including territorial, conditions and methods of use, types of damage/defects covered and any limitations of the Conventional Warranty depend on the individual manufacturer and are indicated in the so-called warranty certificate contained in the product packaging.

The Conventional Guarantee is voluntary in nature and does not replace, limit or prejudice or exclude the Legal Guarantee.

14. Marketing of Additional Paid Assistance Services

14.1 RICON , in collaboration with third-party companies, offers the user the possibility of purchasing additional assistance services (''Additional Assistance Services'') which allow the user to benefit from technical assistance in relation to the Product in combination with which they are sold or, to any product, in the case of stand alone sales, after the expiry of the Legal Guarantee and/or the Conventional Guarantee, under the conditions and with the limitations established by the companies providing such services and contained in the relevant general conditions which will be published available to the user before he can purchase the Additional Support Services. The Additional Assistance Services do not replace, do not limit and do not prejudice or exclude the Legal Guarantee owed by RICON , which the consumer, under the conditions established by law, can always avail of. The Additional Assistance Services are provided by third-party companies compared to RICON, whose details will be indicated during the purchase process before the user can conclude the contract with RICON which gives him the right to use these services.

14.2 The purchase of Additional Assistance Services is for a fee and therefore requires the payment of a cost to be paid by the user. This cost, any other detailed information on the Additional Assistance Services, on the providing companies and on the methods of activation of the same will be provided during the purchase process before the user can proceed with the purchase of this service

14.3 In all cases of termination, for any reason, including the exercise of the right of withdrawal, of the purchase contract of the Product in relation to which the user purchased the Additional Assistance Services, the purchase contract of such services is resolved by right, without costs for the consumer and with consequent refund to the user of the amount paid by the same for the purchase of the Additional Assistance Services.

14.4 The right of withdrawal from the purchase contract for Additional Assistance Services is governed by art. 11-bis to which reference is made.

14-bis Marketing of Third Party Services

14-bis.1 RICON , in collaboration with third parties (''Third Parties''), may offer the user the possibility of purchasing through the Site services provided by such parties and other than Additional Assistance Services (''Third Party Service '') under the conditions established by the Third Parties and contained in the relevant general conditions which will be made available to the user before he can purchase the Third Party's Service.

14-bis.2 The purchase of the Third Party Service is for a fee and therefore requires the payment of a cost to be borne by the user. This cost, any other detailed information on the Third Party Service, on the Third Party provider of the service and on the methods for activating and/or using the service itself will be provided during the purchase process before the user can proceed with the purchase of the Service of the Third.

14-bis.3 In the case of purchasing a Third Party Service through the Site, the user, who acts as a consumer, has the right to withdraw from the contract, in the manner set out in the art. 11 above, without having to specify the reason and without having to bear, if necessary, costs other than those referred to in the art. 14-bis.4 which follows, within fourteen calendar days from the day following the day in which the user receives the e-mail with which RICON communicates the activation code of the Third Party Service and/or the methods for using of the same. In the case of withdrawal from the contract for the purchase of the Service of a Third Party, all the provisions of the articles apply, to the extent compatible. 11 above, without prejudice to the fact that, in the event that the purchase of the Third Party Service does not imply the delivery of a physical product that incorporates the Third Party Service, the provisions relating to the return will not apply.

14-bis.4 If the provision of the Third Party Service purchased by the user through the Site can be started before the expiry of the withdrawal period referred to in the art. 14-bis.3 above and the user exercises the right of withdrawal after submitting a request to this effect, the user, pursuant to art. 57, third paragraph, Consumer Code, pays to RICON , unless otherwise indicated, an amount proportional to what was provided up to the moment in which the user informed RICON of the exercise of withdrawal, with respect to all services provided for in the contract. The proportional amount that the user must pay to RICON is calculated on the basis of the total price agreed in the contract and resulting from the order confirmation email and is communicated to the user via email.

15. Customer Service and Complaints

15.1 It is possible to request information, send communications or forward complaints by contacting RICON customer service (''Customer Service'') in the following ways at the following addresses:

• by e-mail, at info@riconshop.com;

• by telephone, on 0773 368920 ;

• by post, writing to Mast srl, Corso G. Matteotti, 57, 04100 Latina (LT)

• through the Site, by accessing the ''Contacts'' section;

15.2 RICON will respond to complaints by e-mail or post within a maximum of two days of receiving them.

16. Applicable law; Out-of-court settlement of disputes - Alternative Dispute Resolution/Online Dispute Resolution

16.1 The purchase contract concluded on the Site is governed by Italian law.

16.2 Without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for the exercise of the right of withdrawal, the deadline for returning the Products, in case of exercise of this right, the methods and formalities of the communication of the same and the legal guarantee of conformity.

16.3 Please remember that in the case of a consumer user, for any dispute relating to the application, execution and interpretation of these Conditions of Sale, the court of the place where the user resides or has chosen domicile is competent.

16.4 Pursuant to art. 141-sexies, paragraph 3 of Legislative Decree 6 September 2005, n. 206 (Consumer Code), RICON informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, letter. a) of the Consumer Code, that, in the event that he has submitted a complaint directly to RICON , following which however it has not been possible to resolve the dispute thus arising, RICON will provide information regarding the body or bodies Alternative Dispute Resolution for the extrajudicial resolution of disputes relating to obligations deriving from a contract concluded on the basis of these Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis and following of the Consumer Code), specifying whether whether or not it intends to make use of these bodies to resolve the dispute. RICON also informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, letter. a) of the Consumer Code that a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following address //ec.europa.eu/consumers/odr/; through the ODR platform the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved. In any case, the right of the consumer user to appeal to the competent ordinary judge for the dispute arising from these Conditions of Sale, regardless of the outcome of the out-of-court settlement procedure, as well as the possibility, where the conditions exist, to promote an extrajudicial resolution of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis of the Consumer Code. The user who resides in a member state of the European Union other than Italy can also access, for any dispute relating to the application, execution and interpretation of these Conditions of Sale, the European procedure established for small-scale disputes. entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation can be found on the website www.eur-lex.europa.eu.

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